OUR POLICIES
Furniture by the Sea is a small family business therefore we treat our customers as an extension of our family, that’s why we want you to be completely satisfied with your purchase and love it in your home.
We do ask that you please read our Refund, Return and Repairs Policy before making a purchase from us, so you are aware of our stores policy and your rights under the Australian Consumer Law.
It is recommended that you immediately inspect any goods that are collected from our warehouse or delivered by our drivers to ensure you are entirely satisfied with your items on the day of collection/delivery and to advise us immediately of any dissatisfaction.
If you have any questions, please do not hesitate to give us a call-in store to clarify prior to purchase.
Change of Mind
Please choose carefully as we will not refund if you have simply changed your mind or have made the wrong choice. We do however understand that sometimes things just aren’t quite right in your home or that your circumstances may change so we do however offer a store credit so you can choose something else.
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Goods Damaged in Transit
If any goods arrive damaged from our delivery drivers or you open your furniture after collecting from our warehouse, we please ask you let our store know on the day to ensure us to resolve this for you efficiently. Please note that collections from our warehouse/store are inspected prior to collection and if packaging is in good condition, then it is up to the discrepancy of our staff to allow an exchange or a replacement.
If you are collecting your goods, we do recommend you inspect your items prior to leaving our warehouse so our staff can deal with any issues in quality or finish immediately. It is the responsibility of whomever is collecting to ensure they have adequate transportation to avoid damages in transit as Furniture by the Sea will not be held responsible for damages once collected from our premises. After reviewing any issues with damages, we will contact you to discuss a resolution. In most cases, we will arrange for the return of the damaged product for a replacement or refund. If it something that can be repaired, then we will arrange this with you at a suitable time at your home or bring it back to have it repaired and redelivered to you.
Refunds
Refunds for items that can not be repaired or replaced will be issued withing 1-2 business days. All refunds will be issued as the original payment method.
Delivery Charges
At Furniture by the Sea, we do charge a delivery fee which is dependent on your locality and our friendly staff will advise this fee at time of purchase.
For items that do not work in your home and you are looking to return for a store credit then the cost of delivery and or collection of the item will be deducted from your store credit. If you would like another item delivered, then an additional delivery fee will be charged.
Layby
Furniture by the Sea offers an eight-week layby and require a 20% deposit for us to hold your goods. We understand sometimes you love that item but your home is not quite ready to house it, so we are more than happy to keep your layby for a little longer if need be. In this instance we ask that you pay for your items at the end of your 8-week layby and discuss with our staff for further options. We will keep your layby for an additional 4 weeks but any additional time will incur a storage fee which will be discussed with you by our staff towards the end of your layby.
Any layby that is not paid and or cancelled within the 8 weeks and no prior arrangements made with staff will be returned to stock and deposit will not be refunded or returned.
If you have a layby with us and we are unable to contact you at the end of your arrangement and no regular progress payments are made no refunds will be issued beyond the 8-week period.